Customer Service?

This Life Journey

In the last 3 days I’ve witnessed two prime examples of terrible customer “service” and I wonder, when did this become acceptable?

Case 1 : Blockbuster Video
Not expecting much from a video rental chain, I’ve been into the Blockbuster by my apartment over 8-10 times since I moved in. There is a worker there, who over the course of my rentals has thrown my card at me, thrown my credit card at me, been rude, “busy” and really made it seem like I was inconveniencing her. On my last rental, I forgot to grab my rental card, so it took a couple seconds for me to get it out of my wallet. As I completed the transaction and headed to the door, the woman tells the next customer very loudly “Thank you for having your card ready I REALLY appreciate that.” Oh I’m sorry, did I make you wait…

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8 Steps to Get Good Customer Service While Speaking to Customer Service Representative

Thousands of products and services are available in the bank with their available customer service rendered by their customer service representatives of HSBC customer service UK. This is the way of getting those representatives for giving you their best. Get the inspiration from someone who had got enough experience at multiple call centers. I have jotted down some tips to make you get good customer experience.

Find out what exactly you are looking for to be able to express it wholly before you begin your call

Particularly this is important when there is an available technical support call from HSBC customer service number.

Get ready to navigate in the course of many voice prompts and be all set to wait whilst on hold

This will affirm that you are placed in the right queue for your required services upon calling customer service number for HSBC. Some of the interactive voice response systems (IVR) actually forward you to a CSR upon your swearing or pressing ‘0’ from your phone.

Upon the response from the representative, be ready to provide information regarding your account

This makes certain that you are the owner of the account. Often this is a required part of the script of the agent of HSBC customer service phone number. If the agent is unable to read it and they are being scrutinized, they are liable to be taken into task.

Also visit: http://en.wikipedia.org/wiki/HSBC_Bank_(Europe)

Speak in a voice tone and possess an attitude this is encouraging to business

In the case of your highly frustrating issue, why to become aggressive or abusive? It appears frustrating to an agent quite extremely for having to hear someone on the phone who yells, screams and swears at them. Almost I make sure that the agent won’t do much if you are going to scream, swear or yell at them. If it is felt that the agent is giving you a run or is simply trying to avoid you on the phone, never be afraid to politely request for a supervisor in an organization. Ask once more upon their refusal. Supervisors cannot take phone calls since they are not employed for the purpose. They ensure that the employees reach on time and are properly trained. This is the reason why it may be difficult slightly to obtain one on the HSBC contact phone number. Oftentimes the agent has to submit an explanation to the supervisor for the reason of being incapable of handling a phone call. If nothing is getting accomplished with the agent and/or supervisor who is currently there on the phone for you, make an attempt to call again after hanging up. In diverse locations, most of the products have got multiple call centers. You may have an agent available for you who is going to accomplish what you earnestly ask for, which will lead to:

  • Customer relationship building

  • 100% customer satisfaction

  • Customer recommending his family and friends to avail more and more services of the organization.

  • Company enjoying greater customer retention and higher profitability rate.

Some things are there that the agent is unable to do

This is not due to the reason of policy or the fact they not told to do. Literally they don’t have the capability of performing what you wish they would do for you subject to the limitation of a system. If whatever you’ve requested is not been accomplished by multiple agents or supervisors, it is better to write a letter to a corporate office. The HSBC contact number UK and the address can be obtained by inquiring from an agent or visiting the website of the bank.

If excellent services have been provided by the agent, inquire about an email address that can be used for sending a kudos email or request for speaking to a supervisor

Special recognition may be received by some employees for the same or bonuses additionally also. Make sure that you thank the agent of HSBC premier contact number for their service.